Terms & ConditionsAbout Us
Doorentryonline Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the 'Contact Us' button above
Our Contact details:
Doorentryonline Ltd
London House
Thames Road
Crayford
Kent
DA1 4SB
Mainland UK
Tel: 01322 526868
info@doorentryonline.co.uk
VAT no: 849342696
Making A Purchase
Making a purchase could not be easier with Doorentryonline Ltd
Just browse our website, and add any items that you wish to buy into the shopping cart by clicking the words "Add to Cart". Each item has an "Add to Cart" icon to the right hand side
After you have finished your selection, click "Confirm" then on to the 'Checkout' and you will be asked for a few details that we need to be able to complete the order. You will be taken to our online secure payment provider - SagePay - where final payment can be made, or if you wish can you use PayPal you will then receive an automated email from us
We accept all major credit and debit card payments
You may send your credit card information via snail mail or over the Internet - whatever is more convenient
When a confirmation of order is received; this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order by email, and hence a contract between us
We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable to you
Please check your emails on a regular basis for any updates or changes regarding your order and please check your junk mail boxes also
Shipping And Handling
Delivery Schedule
We make every effort to dispatch your order to you within 2 business days (If the item is out of stock we will email you straight away), however, we do please ask that you allow sufficient time for your installation and ask that you do not order items the day before you require them - we cannot be held responsible for late deliveries as this is out of our control once the item has left our warehouse
If there is any problem with your delivery then we will email you so do please check your email account regularly
Delivery of all items are made by Courier and not Royal Mail. All items are dispatched using "Next Day" service Monday to Friday subject to stock availability and charged at £7.95 + VAT for Mainland UK only, depending upon customer location
All goods are dispatched using "Next Day" service Monday to Friday subject to stock availability and charged at:
England, Scotland & Wales @ £7.95 + VAT
Channel Islands @£23.00 (2 day delivery)
Northern Ireland & Ireland @ £23.00 + VAT (Unless a valid EU VAT number is issued - 2 day delivery)
Isle of Wight @ £13.00 + VAT
Isle of Man, Scottish Highlands, Scilly Isles & Scottish Islands @ £35.50 + VAT (2 day delivery)
"Next Day" service means the item will be sent the 'Next Day' from the date the order is accepted - for example, if an order is received and accepted on Monday, then it will be sent out Tuesday
We do not deliver on weekends
Every effort is made to ensure goods are dispatched on time, however, this cannot be guaranteed by the very nature of traffic and/or road accidents. Remote areas of Scotland and the Highlands may take longer for delivery
Doorentryonline Ltd will not be liable in any way for the loss of earnings, production time or any other associated costs resulting from late or non delivery of goods
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait
Tax Charges
For orders made from the UK then 20.00% VAT is added
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption
Doorentryonline Ltd do not see any credit or debit card details whatsoever
We employ SagePay and PayPal who are the largest independent Payment Service Providers for online credit card payments so you are perfectly safe with Doorentryonline Ltd
Guarantee
We guarantee your satisfaction. <All of our products come with a 7 day no quibble guarantee.> - Please see our Returns Policy
Reaching us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01322 526868 (International +44 01322 526868) or write to us at:
Doorentryonline Ltd
London House
Thames Road
Crayford
Kent
DA1 4SB
Mainland UK
Privacy Policy
Doorentryonline Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
CANCEL YOUR ORDER:
Your consumer rights to cancel your order:
As a consumer (Not a business or trade buyer) you have the right to cancel your order within 7 working days from the date of receiving your order for a full refund of the order cost excluding the delivery cost and excluding your postage cost for returning the item
Under the Distance Selling Regulations for consumers (Not a business or trade buyer) you are required to inform us by email or letter of your intention to return items within this 7 day period
The item must be returned with all fixings, packing and any supplied paperwork, manuals or instruction booklets and must be in a reasonable and re-saleable condition for us to issue a refund - Please see below
Any item/s returned to us that is not in a re-saleable condition will not be refunded in full Manufacturers will not accept items that are scratched, scuffed or have any parts missing. Charges will be made for any missing or damaged items found - Please see below
The purchaser is required to return the item to us at their own expense
Refunds are made within 30 days to your credit or debit card
Your Business rights to cancel your order:
As a Business customer you have the right to cancel your order, however, you do not have the same rights as a consumer
The Distance Selling Regulations for a consumer does not apply but you are still required to inform us by email or letter of your intention to return items within this 7 day period
The item must be returned with all fixings, packing and any supplied paperwork, manuals or instruction booklets and must be in a reasonable and re-saleable condition for us to issue a refund
Any item/s returned to us that is not in a re-saleable condition will not be refunded in full. Manufacturers will not accept items that are scratched, scuffed or have any parts missing. Charges will be made for any missing or damaged items - Please see below
The purchaser is required to return the item to us at their own expense
Refunds are made within 30 days to your credit or debit card
Returns address to:
Doorentryonline Ltd
London House
Thames Road
Crayford
Kent
DA1 4SB
FAULTY ITEMS:
Faulty items: (Consumers and Business customers)
In the event of an item deemed as faulty after a period of 7 days please email us immediately with the order number detailing the item fault and we will either repair or replace the item for you
Whilst faults do occur, it is more often than not that incorrect or short circuiting of wiring or heavy handling of connections of the cabling and/or connections, in-experience or non-understanding of the instructions are the main cause/s for the need to return items that are in perfect working order
All items deemed as faulty are required to be sent back to us at the purchasers expense for repair or replacement if required
If the returned item is found to be operational upon our tests, a report will be emailed to you together with a repair charge of £15.50 + VAT for the testing and re-delivery of the item
Doorentryonline Ltd will not be liable in any way for the loss of earnings, production or labour time or any other associated costs resulting from the installation of our products or in-experience of the installer
Replacement of faulty items:
Doorentryonline Ltd do not send out advanced replacement items under any circumstances whatsoever, no matter how urgent it maybe. If you require a replacement item then you are requested to purchase it via our website in the first instance and we will refund you subject to our Refunds/Returns Policy
Acceptance of receipt of returned items by Doorentryonline Ltd is made by signature only for larger items
Smaller items can be returned by normal post to us
Items returned as "Faulty" will be tested and if it is found to be faulty as a result of poor workmanship a new item will be sent to you without question at our expense
If the returned item is found to be operational upon our tests, a report will be emailed to you together with a repair charge of £15.50 + VAT for the testing and re-delivery of the item
The purchaser is required to return the item to us at their own expense
Doorentryonline Ltd will not be liable in any way for the loss of earnings, production or labour time or any other associated costs resulting from the installation of our products or in-experience of the installer
REFUNDS:
Full, partial or non refunds:
Full, partial or non refunds will be/not made if the item is not returned in a re-saleable condition or if you ordered incorrectly or no longer require the item
A re-stocking charge of 20% of the net order amount + VAT (excluding our delivery charge) may be charged to you for incorrect ordering
Credit/refund will not be made for items returned damaged whatsoever
Credit/refund will not be made for any items older than 90 days whatsoever
Our minimum charge is 20% of the net order amount + VAT (excluding our delivery charge)
Please email us about any returns if you are not sure
Warranty:
All items purchased are supplied with a manufacturers standard 12 month warranty in addition to Doorentryonline Ltd ensuring that goods are supplied free of dirt, damaged materials or defective workmanship. Warranty will not cover any goods found to be misused, forcibly damaged or due to Mother Nature |
