Installation adviceWe have split this information page in to three sections for ease of use, Installations, Quotations & Support:
Doorentryonline Ltd can offer a NATIONWIDE INSTALLATION SERVICE for all of our products
Doorentryonline Ltd do not undertake the installations directly, however, should you require any of our items to be installed by an experienced company then please drop us an email and we will pass your details on to our nominated approved door entry installation company who will contact. We do not take any commission from them, we simply pass on your details and you are free to deal with them directly
If you should decide to accept the quotation provided then we would also appreciate any feedback on the service you have received
Whatever you decide, please do not accept a cheap quotation from the local electrician who states he has "Installed loads of these systems" - We promise you, this will not be the case
Employ someone who knows exactly what they are doing
The following information will save you lots of expensive and annoying time wasting
Please note: Our systems are relatively easy to install, however, most of the time it will be much easier to get a qualified installer to install them rather than do it yourself. You will need quite advanced DIY skills to do it successfully, and we can't talk you through installing the system
Do not install any cabling before you have chosen a system unless you are upgrading an existing system then please let us know first of all. Each system has slightly different cable requirements. Study the wiring diagrams we provide for download which can be found under each item image before you install any cable. Show the wiring diagrams to your installer first
Also please make very sure you buy the correct cable, not cable that looks the same as the correct cable. There are many hundreds of cable types on sale, and you need the correct one to ensure your system works. If you are unsure about what cable you need, read the installation manual or contact us first or read the FAQ's on this system beneath each item description
Recently installed malfunctioning systems:
Most malfunctioning systems have loose or shorted wiring. Before sending equipment back to us which is perfectly fine, test your system with a known-good test cable. It will save you delivery cost as well as our test cost
Quotations:
Let us know what you're after and we'll do it for you or you can produce your own quotations in a matter of minutes with our website?
It's easy, all you need to do is choose the item/s you require and click the "Add to Cart" icon next to each item and when you have finished simply "view" your shopping cart, everything will be totalled up including your delivery cost and VAT which you can copy and paste to a word document etc and edit as required such as the example below
DESCRIPTION
Magnetic lock 10020 £49.50
Complete access control 2 £90.13
Voltage 24/12 reducer £19.50
Sub total £159.13
Delivery is made by (Courier) £7.95
VAT £29.23
Total £196.31
Technical support:
Do please read this small section before you do anything else as it's our aim to make customer support as easy as possible for you and with minimum fuss
We have chosen to provide email contact on "technical support questions" as it does become difficult when we receive communication from a customer who simply declares "I bought this system from you three weeks ago and I've got a problem" - unfortunately this type of introduction does not help us help you at all, we do require the 14 digit order number you were issued so we know who you are and what you bought - if you don't provide the order number then it makes it all but impossible to help you and we've all been there before!!
What type of support do you provide then?
We answer all technical questions via email and it's not the type that takes 3 days to reply to that's for sure! - we've tested other suppliers and they are terrible or they charge a fortune via the phone for support......due to the prices we charge can we not provide such a service, to be honest it is a rip off and disgusting to say the least! - We provide constant email support including weekends and 95% of emails are answered within a couple of hours!
Ok, this might not be good for some customers on site needing instant help, then again our systems are simple and easy to install - if you know what you are doing. There is very little need for you to require our technical support as each item has a downloadable manual or drawing to follow together with an "FAQ this system" however if you do need our help then just drop us an email and we do reply to everyone!! :-)
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