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Buy Online! - with Doorentryonline Ltd, the best way to buy your door entry and access controlled systems!

About Us
Doorentryonline Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the 'Contact Us' button above


Our Contact details:
Doorentryonline Ltd
Mill House
Priory Road North
Dartford
Kent
DA1 2BZ
Mainland UK
Tel: 01322 222108

info@doorentryonline.co.uk

VAT no: 849342696
Making A Purchase
Making a purchase could not be easier with Doorentryonline Ltd

Just browse our website, and add any items that you wish to buy into the shopping cart by clicking the words "Add to Cart". Each item has an "Add to Cart" icon to the right hand side

After you have finished your selection, click "Confirm" then on to the 'Checkout' and you will be asked for a few details that we need to be able to complete the order. You will be taken to our online secure payment provider - SagePay - where final payment can be made, or if you wish can you use PayPal you will then receive an automated email from us

We accept all major credit and debit card payments

You may send your credit card information via snail mail or over the Internet - whatever is more convenient

When a confirmation of order is received; this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order by email, and hence a contract between us

We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable to you

Please check your emails on a regular basis for any updates or changes regarding your order and please check your junk mail boxes also
Shipping And Handling
Delivery of all goods are made by courier and not Royal Mail. All goods are despatched using "Next Day" service Monday to Friday subject to stock availability and charged at £7.95

"Next Day" service means the item will be sent the 'Next Day' from the date the order is accepted - for example, if an order is received and accepted on Monday, then it will be sent out Tuesday

We do not deliver on weekends under any circumstances and can no longer deliver to Jersey due to courier charges unless you want to pay for it!!

Every effort is made to ensure goods are despatched on time, however, this cannot be guaranteed by the very nature of traffic and/or road accidents. Remote areas of Scotland and the Highlands may take longer for delivery

Doorentryonline Ltd will not be liable in any way for the loss of earnings, production time or any other associated costs resulting from late or non delivery of goods
Delivery Schedule
We make every effort to despatch your order to you within 1-3 business days, however, we do please ask that you allow sufficient time for your installation and ask that you do not order items the day before you require them - we cannot be held responsible for late deliveries as this is out of our control once the item has left our warehouse
If there is any problem with your delivery then we will email you so do please check your email account regularly

Delivery of all goods are made by courier only - a signature is required so please ensure that someone is able to receive your order - it is always best to use a company address for this reason to avoid any re-delivery charges

All goods are despatched using "Next Day" service Monday to Friday subject to stock availability and charged at:

England, Scotland & Wales @ £7.95
Northern Ireland @ £22.00
Isle of Wight @ £15.00

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait
Tax Charges
For orders made from the UK or the European Union, 17.50% VAT is added
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption

We employ Sage and Paypal who are the largest independent Payment Service Providers for online credit card payments, if you are in any doubt as to the security of your details being transmitted via the internet please visit their website here:

http://www.protx.com/aboutus/index.asp
Guarantee
We guarantee your satisfaction. <All of our products come with a 7 day no quibble guarantee.>
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01322 222108 (International +44 01322 222108) or write to us at:

Doorentryonline Ltd
Mill House
Priory Road North
Dartford
Kent
DA1 2BZ
Mainland UK
Privacy Policy
Doorentryonline Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Returns to:

Doorentryonline Ltd
Mill House
Priory Road
Dartford
Kent
DA1 2BZ

Items deemed faulty must be returned to us AFTER you have emailed us requesting a "Returns Form" - items sent back to us without a Returns Form will NOT be accepted

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days from the date you received the item without question - a refund of the item cost less delivery charge will be issued

The item must be returned with any seals and shrink-wrap intact, (in particular with video monitors please do not remove the protective screen cover) fixings and any supplied paperwork, manuals or instruction booklets must be in perfect condition and we will issue a full refund for the price you paid for the item less delivery cost on condition of the above 7 day notice period and item condition only

Any item not returned in a re-saleable condition will not be refunded in full - manufacturers will not accept items that are scratched, scuffed or have parts missing. Charges will be made for items missing

Credit/refund will NOT made under circumstances for items older than 90 days, a minimum 15% handling charge for all goods returned for credit will be at our discretion for all customers


Full refunds will not be made if:
Full refunds will NOT be made if the item is not returned in a re-saleable condition or if you ordered incorrectly or no longer require the item. A re-stocking charge of 15% of the net order amount + VAT (less delivery charge) will be charged

Items returned using standard Royal Mail is at your own risk and Doorentryonline Ltd hold no responsibility whatsoever for loss or damage should you choose this method


Replacement/faulty items:
We do not send out advanced replacement items under any circumstances whatsoever, this is due to the fact that we cannot absorb the cost of an item that is not returned to us, sadly several customers have "promised" to return items but they haven't

If you require a replacement item then you must pay for a replacement item/system in the first instance via our website, then return the item to us and we will refund you subject to our Refunds Policy as above

Acceptance of receipt of items by Doorentryonline Ltd is made by signature only
Items returned as "Faulty" will be tested and if it is found to be faulty as a result of poor workmanship a new item will be sent to you without question

If the item is found to be operational upon our test, a report will be emailed to you together with a repair charge of £15.50 + VAT for the testing and re-delivery of the item

The return of the item will not be sent until the repair charge is paid to us
All items deemed repairable will be made in the first instance by our engineer

Doorentryonline Ltd will not be liable in any way for the loss of earnings, production or labour time or any other associated costs resulting from installation of our products


Warranty
All goods purchased are supplied with a manufacturers standard 12 month warranty in addition to Doorentryonline Ltd ensuring that goods are supplied free of dirt, damaged materials or defective workmanship. Warranty will not cover any goods found to be misused or forcibly damaged

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm