FAQs
General Questions
What does Door Entry Online specialise in?
Door Entry Online specialises in providing access control solutions, including bespoke kits, video door entry systems, keypads, key fob readers, magnetic locks, and more. They cater to both residential and commercial needs.
Where is Door Entry Online based?
Door Entry Online operates in the UK and offers a wide range of access control products online.
Do you offer bespoke access control kits?
Yes, Door Entry Online provides bespoke access control kits that include internal or external keypads, lock releases, magnetic locks, and power supplies.
Product-Specific Questions
What types of access control systems are available?
Door Entry Online offers a variety of systems, including:
- Keypad or proximity access kits
- PC-based access control systems for multi-door operations
- Standalone digital keypads and key fob readers
Do you sell video door entry systems?
Yes, they offer video entry systems with hands-free 7" colour TFT monitors, suitable for homes and offices.
What types of locks are available?
The range includes:
- Magnetic locks (internal and external)
- Mortice magnetic locks
- Shear locks
- Electronic drop bolts
Do you provide Wi-Fi-enabled access keypads?
Yes, Wi-Fi-enabled keypads with PIN code and fingerprint options are available for both internal and external use.
What is the holding force of your magnetic locks?
The holding force varies by product, ranging from 272kg to 1224kg, depending on the type of lock.
Ordering and Delivery
How can I place an order?
Orders can be placed directly through the Door Entry Online website by selecting the desired products and proceeding to checkout.
Do you ship internationally?
The website primarily caters to UK customers. For international shipping inquiries, it is recommended to contact their customer service.
What are the delivery charges?
Delivery charges depend on the size and weight of the order. Details are provided during the checkout process.
Technical Support and Warranty
Do you provide technical support for your products?
Yes, Door Entry Online offers technical support for all their products. Contact their support team for assistance.
Is there a warranty on your products?
Most products come with a manufacturer’s warranty. Specific warranty details can be found on the product pages or by contacting customer service.
Customisation and Compatibility
Can I customise my access control system?
Yes, bespoke solutions are available to meet specific requirements. Contact Door Entry Online for customisation options.
Are your products compatible with existing systems?
Many products are designed to integrate seamlessly with existing access control systems. For compatibility questions, consult the product specifications or contact support.
Payment and Returns
What payment methods do you accept?
Door Entry Online accepts major credit and debit cards. Additional payment options may be available at checkout.
What is your return policy?
Returns are accepted for unused products in their original packaging within a specified period. Refer to the website’s return policy for detailed terms.